Welcome to Clarks Shoes Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our footwear enthusiasts are always ready to help at [email protected].
About Our Products
Q: What brands do you carry?
A: We carefully curate footwear from premium brands including Adidas, Skechers, and our signature Clarks line. Our selection focuses on comfort, quality, and style for all ages.
Q: Why are there so many “Boys” and “Accessories” categories in your menu?
A: We specialize in durable footwear for boys (representing about 50% of our inventory) and offer a wide range of shoe accessories to complement your purchases. Our menu reflects these popular categories.
Q: Where are your products made?
A: Our products come from trusted global manufacturers. Each pair is selected for its quality craftsmanship and comfort, regardless of origin.
Shipping & Delivery
Q: Where do you ship?
A: We ship worldwide from our San Francisco headquarters, except to select Asian countries and certain remote regions due to logistical constraints.
Q: How long does shipping take?
A: We process orders within 1-2 business days. Delivery times vary:
- Standard Shipping: 10-15 business days via DHL/FedEx ($12.95 flat rate)
- Free Shipping: 15-25 business days via EMS (orders over $50)
Q: Can I track my order?
A: Yes! Standard Shipping includes tracking through DHL or FedEx. You’ll receive tracking information once your order ships.
Returns & Exchanges
Q: What’s your return policy?
A: We offer easy returns within 15 days of receipt if your shoes don’t fit or meet expectations. Please contact us at [email protected] to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect, in which case we’ll cover return shipping.
Q: How long do refunds take?
A: Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Payments & Security
Q: What payment methods do you accept?
A: For your convenience, we accept:
- Visa
- MasterCard
- JCB
- PayPal
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect all transactions. We never store full payment details on our servers.
Q: Do you offer gift cards or store credit?
A: Currently we don’t offer gift cards, but we’re considering this option for future updates to our service.
Customer Service
Q: How can I contact customer service?
A: Our footwear enthusiasts are available via email at [email protected]. We typically respond within 24 hours.
Q: What are your business hours?
A: Our San Francisco-based team operates Monday-Friday, 9AM-5PM PST. Emails received outside these hours will be answered the next business day.
Q: Where is your physical store located?
A: Our fashion-forward headquarters is at 2426 Beech Street, San Francisco, US 94104. However, we primarily operate as an online retailer.
Still have questions? We’re here to help you step into comfort and stride with confidence. Email us at [email protected] and our team will be happy to assist you.