At Clarks Shoes Shop, we stand behind the quality of our boys’ footwear and accessories. If you’re not completely satisfied with your purchase, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Please Note: For hygiene reasons, all footwear must be returned in unworn condition with original packaging and tags attached. Accessories must be returned in their original packaging with all protective coverings intact.

How to Initiate a Return or Exchange

Step 1: Prepare Your Items

  • Ensure items are in original condition with all tags attached
  • Include the original packing slip or order confirmation
  • Pack items securely to prevent damage during return shipping

Step 2: Submit Your Return/Exchange Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Clarks Shoes Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Product Name: [Product Name] – Size: [Size if applicable] – Reason for Return/Exchange: [Brief explanation] – Preferred Resolution: [Refund/Exchange for (specify product if exchanging)] I have reviewed the return policy and confirm the items are in original condition with all tags attached. My contact information: – Full Name: [Your Name] – Email: [Your Email] – Phone: [Your Phone Number – optional] Please advise next steps. Best regards, [Your Name]

Step 3: Ship Your Return

Once approved, you’ll receive return instructions including:

  • Return shipping address
  • Return authorization number (RMA#)
  • Any special packaging instructions

Important: We recommend using a trackable shipping method as you’re responsible for items until they reach our warehouse.

Refund Process

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (PayPal, credit card, etc.)
  • Deductions: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

Exchange Process

  • Exchanges are subject to product availability
  • We’ll ship your replacement item once we receive and process your return
  • You’ll receive tracking information for your new shipment

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Personalized or customized products
  • Items marked as “Final Sale”
  • Products without original tags or packaging
  • Items showing signs of wear or damage not present at time of delivery

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange for a replacement or refund at no additional cost

Customer Satisfaction Promise: At Clarks Shoes Shop, we’re committed to providing durable, high-quality footwear for boys. If you have any concerns about your purchase, our customer service team is here to help make it right.

For any questions about our returns policy, please contact us at [email protected] or call us during business hours (Monday-Friday, 9AM-5PM PST).